If you would like to update the shipping address to an existing order that has not been fulfilled please contact TICKETS@STUDIOPAV.COM with the email used during check out and provide your updated shipping address and order number.
BuyKpopMerch is not responsible for orders' shipping address input during check out that may be outdated due to moving, as it's the customer responsibility to contact TICKETS@STUDIOPAV.COM with the updated shipping address. Please refer back to [Shipping International & Domestic Notice] section regarding second delivery attempt.
If you have received incorrect items or are missing items please contact TICKETS@STUDIOPAV.COM within 3 DAYS from when the shipping carrier has marked your order as delivered with the following information.
- Order Number
- Unedited unboxing video
For incorrect items such as the versions or contents please keep the product sealed. If the items have been unwrapped and opened, we cannot accept/honor the request of exchange or any sort of solution. Once our team has approved the request for exchange, a pre-paid shipping label will be provided. BuyKpopMerch customer representatives will guide customer with steps needed to resolve the inquiry.
After verifying the unboxing video that is provided and confirming that said items are missing from the order, BuyKpopMerch will ship out replacement items and provide tracking information.
If you fail to contact us within 3 DAYS from when order has been marked as delivered, BuyKpopMerch is not responsible as we are consistently responding to all inquiries.
Unboxing Video is protocol to verify the contents received within the order. A proper Unboxing Video must be unedited, unfiltered and showcase the unboxing of the package from beginning to end. You should unwrap all items (meaning remove packing materials such as bubble wrap NOT open sealed albums if they by any chance are incorrect) so we can easily point out if anything is missing.
Failure to provide an Unboxing Video would mean we cannot assist due to fact that we can't verify the validity of missing or incorrect items.