Exchanges can take place if the attendee wishes to exchange their current ticket to a HIGHER TIER for the same concert AND the purchase was made DIRECTLY on kpoptickets.com!
If you purchased your tickets from a third party, then this policy DOES NOT apply to you. Possible third party websites could be AXS, Ticket master, Live Nation, or another site the Venue is using to sell tickets.
[EXCHANGE PROCESS]
Please contact TICKETS@STUDIOPAV.COM with the email connected to your kpoptickets account that you placed the order with, in order to verify that you're the original purchaser. Provide the order number you would like to exchange.
Customer Support will verify if you qualify for our Exchange Policy.
If yes, then you can go ahead and purchase the HIGHER ticket tier. Once you complete your purchase, contact tickets@studiopav.com with both your NEW and OLD order number.
Customer support will then cancel and refund your OLD order number. Please wait 5-7 business for the amount to be credited back to you and to appear in your statement. If you do not see it after the allotted time period, please contact your BANK.
Exchange requests are DENIED for tiers that are already SOLD OUT.
This policy DOES NOT apply to you if you bought tickets from a third party site. Possible third party websites could be AXS, Ticketmaster, Live Nation, or another site the Venue is using to sell tickets.