If a tour or concert gets cancelled, a full refund will be issued to the original payment method used to make the purchase. Processing time may vary.
We will communicate all information about the refund process and status via email to ticket holders who purchased directly on kpoptickets.com.
If you purchased tickets through an external vendor's ticketing platform, please contact the ticketing platform's customer support where you purchased your ticket from, as they have your money and will be the one to issue your refund.
We will communicate all information for postponed event and/or the refund process for canceled events to ticket holders through email.
BE AWARE: Studio PAV is not liable and cannot help you if you bought a ticket from a RE-SELLER and the tour gets canceled. We have no way of helping you receive your money back if the concert or tour gets canceled.