Cancellation for an existing order made on kpoptickets.com can only be done if REQUESTED within 24 HOURS from when the order was initially placed. Within this grace period, please contact TICKETS@STUDIOPAV.COM with the email connected to your kpoptickets account used to place your order.
Failure to contact TICKETS@STUDIOPAV.COM within 24 hours of placing the order will make you ineligible for cancellation.
Once the order has been canceled, please wait 5-7 business days for the amount to be credited back to you and to appear in your statement. If you DO NOT see the refund reflected in your account, please contact your BANK.
Please keep in mind that if you purchased your tickets from a third party, the this policy does not apply to you. Possible third party websites could be AXS, Ticket master, Live Nation, or another site the Venue is using to sell tickets.