Best way to reach us
Support is handled via email. Use the address that matches your region or tour type for the quickest help.
Ticket and upgrade inquiries
USA tours: tickets@studiopav.com
LATAM: contacto@studiopav.com
Europe: europe.cs@studiopav.com
APAC: apac.cs@studiopav.com
SHOWKASE tours: info@kpopshowkase.com
When contacting support, include:
Your order number
The email used to purchase
A brief description of your request (e.g., upgrade inquiry, order question)
Response times
- Response times can vary. For the latest updates (including on-sale times, venue changes, or added benefits), follow the company’s social media channels.
Cancellations and refunds
- To request a ticket cancellation within the 24‑hour grace period, email tickets@studiopav.com from the same email on your order and include your order number.
Merchandise issues
- For missing or incorrect merchandise items, email tickets@studiopav.com within 3 days of delivery and include an unedited unboxing video.
Using the correct regional email and providing complete details helps support resolve your request faster.