Report an issue within 3 days
If your merchandise order arrives with missing or incorrect items, contact the team within three (3) days of delivery.
Email: tickets@studiopav.com
Include: order number, a clear description of the issue, and an unedited unboxing video showing the package opening and contents.
Why an unedited unboxing video?
The unedited video helps verify what was received and the condition of the contents, speeding up resolution.
What happens next
If your claim is approved, you’ll receive a prepaid shipping label to return any incorrect items.
Any missing items will be shipped out once the claim is confirmed.
Timing reminders
The 3‑day window starts from the marked delivery date.
Contacting support promptly with complete documentation (video + order info) helps prevent delays.
Not covered
- General returns or exchanges for preference changes are not offered. Merchandise support is limited to incorrect or missing items as described above.
For further assistance on a merchandise issue, reply to your original email thread with tickets@studiopav.com so support has full context.